Shipping Policy

1. Digital Products

• Delivery Method: All digital products such as ebooks, software, digital art, and service subscriptions are delivered electronically. No physical shipping is required.
• Access and Download: Upon purchase, customers will receive a link to download their digital products directly to their device. This link will also be sent to the email address provided at checkout.
• Availability: Access to download or use digital products is immediate after the purchase confirmation.

2. Physical Products (if applicable)

• Shipping Coverage: We ship physical products to locations within the United States and internationally, where applicable.
• Processing Time: Orders for physical products are processed within 2-3 business days.
• Shipping Methods and Costs: Shipping costs vary depending on the destination and the shipping method selected. Exact shipping costs and methods will be displayed during checkout.
• Delivery Times: Delivery times vary based on location and shipping method. Estimated delivery times will be provided at the time of checkout.
• Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information.

3. Issues and Inquiries

• Contact Information: For any issues related to shipping or for further inquiries, please contact us at frankynelly@frankynellystudio.com.
• Lost or Damaged Items: In the rare event that a physical item is lost or damaged during shipping, please contact us immediately to resolve the issue.

4. Additional Information

• Customs, Duties, and Taxes: Customers are responsible for any customs and taxes applied to their order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Changes to Shipping Policy: We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.