Privacy policy

Privacy Policy

Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and share your personal information at frankynelly.com when you visit or make a purchase.

Contact Us

For questions or complaints regarding our privacy practices, please email us at frankynelly@frankynellystudio.com.

Collection of Personal Information

  • Device Information: We collect data from your device to optimize our site and analyze site usage. This includes your web browser version, IP address, time zone, and your activities on our site. We collect this data using cookies and similar technologies.
  • Order Information: When you make a purchase, we collect information like your name, billing and shipping address, payment details, email, and phone number to process and fulfill your order.
  • Customer Support Information: We gather information provided by you when you seek customer support.

Use of Personal Information

We use your information to deliver services and products, process payments, communicate with you, and for marketing purposes based on your preferences.

Sharing of Personal Information

We share your information with Shopify, our e-commerce platform, and other service providers as necessary for business purposes like order fulfillment and customer support.

Cookies

We use cookies to enhance your browsing experience and to understand how you interact with our site.

Your Rights

Access and Control: You can request access to the personal information we hold about you, ask for corrections, or request deletion of your data.
Opt-Out: You can opt-out of targeted advertising and other tracking through settings and opt-out links provided in the behavioral advertising section of this policy.

Changes to This Policy

We may update this policy to reflect changes in our practices. The latest version will always be posted on our site.

Complaints

If you have any complaints, please contact us at frankynelly@frankynellystudio.com. If you are not satisfied with our response, you can escalate your complaint to the relevant data protection authority.

Effective Date: 01/01/2024